Cancelling the order

Please enable the breadcrumb option to use this shortcode!

How to cancel your order

You can withdraw from the contract within 14 days without specifying any reason for it. The period of cancellation is of 14 days beginning on the day on which you or any third party acting on your behalf – other than the carrier – have received the ordered goods.

To exercise your right of withdrawal you have to inform us (gotomaxx software GmbH, Alte Bundesstr.10/16, 76846 Hauenstein, Germany, phone: 0049-6392-995100; fax: 0049-6392-995599, e-mail: through an unambiguous statement (sent as a letter by mail, fax or e-mail) about your decision to cancel this contract. For this you may use the form below, though using this specific form is not obligatory. Please fill in and send us this form. Should you exercise your right of withdrawal, we shall send you immediately a confirmation about the receipt of your form of cancellation.

To keep the period of notice, it is enough to send your letter about exercising your right of withdrawal before the termination of the period of notice.

Consequences of the cancellation

If you withdraw from this contract, we will return all payments received from you – including delivery fees except additional costs in case you opted for a type of delivery other than the inexpensive standard delivery offered by us – immediately but not later than 14 days starting with the day on which we receive your written cancellation declaration. For this refund we shall use the same type of payment as in the initial payment to us, except we explicitely agreed upon another type of payment. In no case shall we charge you anything for refunding.

We can decline refunding until we receive back the sold goods or you provide us with proof of having sent the items back to us – depending on which happens earlier. You must send back the goods immediately but not later than 14 days starting with the day on which you notified us about the cancellation of the contract. The period of notice is kept if you dispatch the items before the 14 days are over.
You shall cover the costs of resending the goods back to us.
You have to cover the loss of value of the goods yourself only if the loss of value was caused by your unnecesary manipulating the goods for purposes other than checking the type, features and functionalities of the goods.

Excluding the right of withdrawal

You can not exercise your right of withdrawal:

– for the delivery of the goods that are not off the shelf products and for their production an individual selection or decision was made by the client or the product was produced for the personal needs of the customer,
– for the delivery of goods that can quickly go stale or whose expiry date is already over,
– for the delivery of sealed goods which due to reasons of health protection or hygiene can not be sent back in case the seal was removed,
– for delivery of goods which after their delivery due to their nature were unseparably mixed with other goods,
– for the delivery of alcoholic drinks whose price was agreed upon when closing the contract but which were delivered to the client not earlier than 30 days after closing the contract and whose price is subject to fluctuations on the market upon which the seller has no influence at all,
– for the delivery of sound and video recordings in a sealed package if the seal was removed after the delivery
– for the delivery of newspapers or magazines with the exception of subscription contracts.

Cancellation Form

Cancellation Form

Contract Cancellation over the phone

If you would like to cancel the contract with gotomaxx GmbH over the phone, please call us at +49 (0) 63 92 – 995 – 100

gotomaxx software GmbH, Alte Bundesstr.10/16, 76846 Hauenstein, Germany, fax: +49 (0) 63 92 – 995 – 599, e-mail: